Introduction

Welcome to Website Pro. This Privacy Policy explains how we collect, use, and protect personal information when you use our website, services, or applications. By accessing or using our services, you agree to the terms outlined here and consent to the collection and use of your information as described.

If you do not agree with this policy, please refrain from using our services. Our Privacy Policy complements our Terms & Conditions and is compliant with POPIA (South Africa) and GDPR (EU) regulations.

Information We Collect

We collect information to provide our services effectively and improve your experience. This includes:

• Personal data such as your name, email address, phone number, billing details, and company information.
• Technical data including IP address, browser type, operating system, device information, and cookies.
• Usage data like pages visited, time spent on our site, clicks, and interaction with services.
• Project-related data provided for web design, hosting, and software development purposes.

How We Use Your Information

• To deliver and improve our web design, hosting, and software development services.
• To process payments and manage accounts for our 12-month monthly plans.
• To communicate updates, newsletters, or promotional offers (with your consent).
• To comply with legal obligations, resolve disputes, and enforce agreements.

Cookies & Tracking Technologies

We use cookies, analytics, and tracking tools (like Google Analytics and Tag Manager) to enhance your browsing experience, monitor website performance, and personalize content. You can manage cookie preferences through your browser settings.

Sharing of Data

We do not sell your personal information. We may share data with trusted third-party service providers such as hosting platforms, payment processors, and analytics tools, strictly for service provision purposes. We may also disclose information to comply with legal obligations or protect our rights.

Data Storage & Security

Your data is stored securely using encrypted servers, access controls, and regular backups. While we implement industry-standard measures, no system is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Project files and account data from our 12-month plans may be retained until the completion of the service and associated support periods.

Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Exercise your rights under POPIA or GDPR, depending on your location.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

Children’s Privacy

Our services are not directed at children under 13 years old. We do not knowingly collect personal information from children.

International Data Transfers

If you use our services from outside South Africa, your data may be transferred to and stored in countries with different data protection laws. We ensure that such transfers are compliant with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the last update date. Please check periodically to stay informed about how we protect your data.

Contact Us

If you have questions or concerns about your privacy or our data practices, please contact us at: hello@website-pro.co.za.